SHIPPING
When you purchase a physical product on this website, we collect personal information from you to ship the order to you.
We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, the product’s weight)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so that they can provide shipping services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
RETURNS
All returns must be postmarked within two (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at DerbyshireHoneyFarm@gmail.com to request to return the item(s). After receiving confirmation, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address in the email.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. As you will not receive a refund until the item has been returned.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Live animals cannot be returned
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange with proof of the damage.
Any questions please contact us.